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TRACKING EACH STAFF MEMBER’S PERFORMANCE HELPS YOUR FIRM:
- Meet the various needs of your clients (Budget, Schedule, Accuracy, Quality, Responsiveness, Helpfulness)
- Measure staff's results in each category throughout every project
- Increase staff's successes
- Train staff to overcome poor performance
When staff knows feedback from clients will be collected throughout a project and they understand each category of client need that will be measured, they will naturally be more attentive and provide better performance. Staff will key in on producing better results with their clients so as to enjoy the applause, recognition & improved self-respect from a job well done.
Your firm can use the Client Feedback Tool to recognize each designer's strengths and make project assignments accordingly, while also identifying each designer's challenges so that specific training can be efficiently offered to expedite growth and strengthen skills.Identify your firm’s specific strengths and opportunities by team or designer.
See our blog on this topic: What is Measured Tends to Improve