Reduce Design Firm Liability

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REDUCE CLAIMS AND COSTLY PROBLEMS THAT PLAGUE DESIGN FIRMS BY:

• Using a system to understand client needs
• Tracking clients' responses during a project
• Identify problems when they first appear
• Reduce your problems by finding what creates them

On average, design firms endure a liability claim every five years. Costs include far more than lost fees, schedule disruptions and unexpected expenses. The loss of credibility with clients as well as the demoralizing effect on all those involved can be devastating to a design firm.

Constantly collect and publish client perceptions about your firm's processes to create strong client awareness within your designers and reduce your firm's liability.

Immediately identify where clients are experiencing problems by designer, project, phase or specific aspect of your work.

Liability (Lowest Scores)
Phase	Avg Score		Category	Avg Score
Schematic Design	1.9		Responsiveness	1.8
Pricing Plans	2.2		Helpfulness	2.3
Programming	2.6		Quality	2.5
Proposal Follow-up	3.1		Budget	3.2
General Satisfaction	3.5		Schedule	3.3
Construction Admin	3.5		Accuracy	3.5
Construction Docs	4.0		Quality	3.9

See our blog on this topic:   It's Just Not Fair!